Troubleshooting

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Don't forget to note meta.requestId from the failing response whenever you reach to our support team. This will help us respond faster.

401 unauthorised

Most likely the key is missing, malformed or revoke.
Re-check the value of the x-api-key. You may have to create a new key if revoked.

403 forbidden access

Most likely you are trying to access data from a resources that does not belong to the same organization as the key.

SSE live stream closes immediately

Ensure that you have:

Accept: text/event-stream header set on the request
Response buffering is disabled
There are no proxies or firewalls

No data returned

Ensure that you are using correct date and time format in from and to fields. While we support relative format such as "5 minutes ago", we recommend using ISO 8601 format as well as setting an explicit timezone.

Latest data missing

POST /metrics endpoint is optimised for querying historical that is written updated once a minute, hence the latest information.

If you need data updated more frequenty, please check the SSE mode with live: true. SSE pipeline published data in near-realtime.

Invalid pagination params

limit is outside 1-100 range, or offset is less than 0.